Resume

Experience

2025 - Present
Senior Analytics Consultant
NTT DATA Business Solutions
Remote - Full Time

Responsibilities:

  • Developing data models on Qlik Sense for Argus Akbank, a large-scale and award-winning mashup project,
  • Design, develop, and maintain Qlik Sense dashboards and applications with a focus on performance and data model optimization
  • Optimize backend data handling for large-scale datasets to ensure fast response times and efficient memory usage
  • Collaborate with stakeholders of the client, which is one of the largest banks in the country. Gather requirements and translate complex business needs into scalable BI solutions
  • Mentor team members and promote knowledge-sharing of Qlik development, SQL optimization, and data modeling techniques
2025 - 2025
Business Intelligence Unit Manager
Teleperformance
Remote - Full Time

Responsibilities:

  • Designed and developed dashboard templates tailored to specific business lines, simplifying tracking and interpretation for end-users
  • Enhanced reports and dashboards, optimized data models, and streamlined processes for greater efficiency and clarity
  • Led hiring processes, conducted interviews, and created assessments to evaluate candidates effectively
  • Managed task distribution and organized stakeholder meetings, project kick-offs, external data sources, subscriptions, and tool license agreements
  • Delivered company-wide trainings to operations on effectively reading, interpreting, and utilizing reports for data-driven decision-making
  • Guided the team in solving complex problems, providing internal training to broaden their perspectives and enhance problem-solving skills

Accomplishments:

  • Optimized business intelligence workflows, reducing report generation time by 20%, enabling faster decision-makidng, and improving overall operational efficiency
  • Automated key data supply processes previously handled by operations, saving over 300 hours annually by eliminating manual data entry and significantly reducing human error
  • Increased user adoption of BI tools by 18% through targeted training programs and hands-on workshops, empowering operations to use data effectively for decision-making
  • Implemented global BI standards, aligning local processes with global best practices, improving data quality, and enhancing reporting consistency
  • Successfully led a team in the design and deployment of over 30 interactive dashboards, enhancing data accessibility for senior leadership and enabling real-time insight
2024 - 2025
Business Intelligence Team Manager
Teleperformance
Remote - Full Time

Responsibilities:

  • Led the development and management of data flows, reports, and dashboards across 50+ domestic and multilingual operations, ensuring optimal efficiency and accuracy
  • Collaborated closely with stakeholders, providing actionable insights to drive data-driven decision-making and strategic growth
  • Mentored and empowered a high-performing team, fostering professional development through customized training sessions and one-on-one coaching

Accomplishments:

  • Optimized server performance by up to 60% through enhanced query optimization, data model refinement, and efficient task scheduling
  • Revamped the company's reporting ecosystem by improving visuals and presentations for clearer, more impactful data insights
  • Standardized and streamlined data structures enhanced consistency, accessibility, and usability across multiple projects
  • Achieved 100% automation of manual processes done by the team!
2023 - 2024
SQL Instructor
kodlasam.com
Remote - Part Time
  • Conducted comprehensive training on database fundamentals and SQL coding, ensuring a strong foundational understanding
  • Guided students through hands-on coding exercises and problem-solving sessions using PostgreSQL, enhancing their practical skills
  • Explained A/B testing methodologies and query optimization techniques, equipping students with essential analytical and performance-tuning skills
2022 - 2024
Business Intelligence Analyst
Teleperformance
Remote - Full Time

Responsibilities:

  • Designed and developed on-demand and initiative-driven dashboards and reports in QlikView for a leading global client in the tobacco industry, delivering actionable insights
  • Managed and maintained MS SQL databases and stored procedures to ensure data integrity and availability
  • Fully automated the generation of PPTX, XLSX, and PDF reports using Qlik NPrinting, enhancing reporting efficiency
  • Streamlined data extraction, transformation, modeling, and importing using SSIS, Power Automate, VBA, SQL SPs, and Power Query, reducing manual workload
  • Defined, presented, and continuously monitored Key Performance Indicators (KPIs) to keep international stakeholders across 12 markets informed, ensuring alignment with business goals and data-driven decision-making

Accomplishments:

  • Developed a strong validation system, ensuring accurate reports and gaining maximum stakeholder trust
  • Boosted overall operational performance from 61% to 93% by leveraging statistical reporting to identify and resolve inefficiencies and creating alerts to initiate Problem-Solving Processes (PSPs) proactively
  • Achieved full automation of data flows and validation processes, eliminating the need for a dedicated analyst in the project and significantly improving cost efficiency
  • Completely automated data processes by developing ETL pipelines and implementing robust data validation workflows, ensuring accuracy and efficiency
2019-2020
Research Trainee
University of Gdansk
Gdansk, Poland
  • Performed purification and purity analysis of chemical molecules using advanced chromatography techniques to ensure high-quality results
  • Analyzed molecular characteristics, including reaction kinetic constants and luminescence intensity, to gain deeper insights into chemical properties

Education

2016 - 2021
Pamukkale University
Denizli, Turkey
Bachelor's
Biomedical Engineering
• Graduated with the honour degree - Summa Cum Laude (GPA 3.70)
• Expomed Eurasia Attendance 2018 & 2019
• TUBITAK 2209a Project
• IEEE & IEMBS Student Society Member
2021 - 2021
Adam Mickiewicz University
Poznan, Poland
Erasmus+
Biology
• Erasmus+ Student Mobility Programme

Professional Tools

Professional Skills

Dashboard Development
Statistical Analysis
Reporting
Data Modelling
Detail Oriented
Quick-Learner